Privacy Policy
Last updated: January 21, 2025
This Privacy Policy describes how Carpeice (the 'Site', 'we', 'us' or 'our') collects, uses, and discloses your personal information when you visit our Site, use our services, make a purchase at carpeice.com (the 'Site'), or otherwise communicate with us about the Site (collectively the 'Services'). For the purposes of this Privacy Policy, 'you' and 'your' refer to you as a user of the Services, whether you are a customer, website visitor, or another person whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the date under 'Last updated', and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from various sources as described below. The information we collect and use depends on your interactions with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What personal information we collect
The types of personal information we obtain about you depend on your interactions with our Site and your use of our Services. When we use the term 'personal information', we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information you provide directly to us through our Services may include the following:
- Contact information, including your name, address, phone number, and email address.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, security questions, and other information used for account security.
- Customer support information, including information you share in communications with us, for example when you send a message through the Services.
For some features of the Services, you may need to provide certain information about yourself directly to us. You can choose not to provide this information, but if you do not, you may be unable to use or access those features.
Information we collect about your use
We may also automatically collect certain information about your interaction with the Services ('Usage Data'). We may use cookies, pixels, and similar technologies ("Cookies") for this purpose. Usage Data may include information about how you visit and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including from sellers and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment details (for example bank account, credit card, or debit card information, billing address) to process your payment, fulfill your orders, and provide the products or services you request, so that we can perform the contract we have with you.
- When you visit our Site, open or click the emails we send you, or interact with our Services or advertisements, we or third parties with whom we work may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
All information we obtain from third parties is handled in accordance with this Privacy Policy. See also the section below, Third-party websites and links.
How we use your personal information
- Delivery of products and services. We use your personal information to provide the Services to you pursuant to the contract we have with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may want to use. In that case, Shopify processes your data as described in the Privacy Policy and the Consumer Privacy Policy .
- Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or mail, and to show you advertisements for products or services. This may involve using personal information to better tailor the Services and advertisements on our Site and other websites . If you are an EEA resident, the legal basis for these processing activities is our legitimate interest in selling our products, under Art. 6 (1) (f) GDPR .
- Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potentially fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access information with anyone. If you believe your account has been compromised, contact us immediately . If you are an EEA resident, the legal basis for these processing activities is our legitimate interest in keeping our site secure for you and other customers, under Art. 6 (1) (f) GDPR .
- Communications and service improvement. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to communicate with you, provide you with effective services, and maintain our business relationship with you under Art. 6 (1) (f) GDPR .
Cookies
Like many other websites, we use Cookies on our Site. Specific information about the Cookies we use to support our store with Shopify can be found at https://www.shopify.com/legal/cookies. We use Cookies to support and improve our Site and Services (including to remember your actions and preferences), to conduct analytics and gain insights into user interaction with the Services (in our legitimate interest to operate, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers accept Cookies by default, but you can configure your browser settings to remove or reject cookies. Please note that removing or blocking cookies may adversely affect your user experience and cause some Services, including certain features and overall functionality, to not work correctly or to no longer be available. Additionally, blocking Cookies may not fully prevent the ways we share information with third parties, such as our advertising partners.
How we disclose personal information
In certain circumstances we may disclose your personal information to third parties for contract performance, legitimate purposes, and other reasons covered by this Privacy Policy. Such circumstances may include:
- To vendors or other third parties who perform services on our behalf (for example IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- To business and marketing partners to provide services and show you advertisements. Our business and marketing partners will use your data in accordance with their own privacy notices.
- When you direct, request, or otherwise authorize us to share certain information with third parties, for example to deliver products to you or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests in operating a successful business.
- In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose The following categories of personal information and sensitive personal information about users are disclosed for the purposes described above in 'How we collect and use your personal information' and 'How we disclose personal information':
| Category | Categories of recipients |
|---|---|
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We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.
With your consent we share personal information as follows to carry out advertising and marketing activities.
User-generated content
The Services may provide the ability to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the Services, that content is public and accessible to anyone.
We have no control over who has access to the information you make available to others and cannot guarantee that parties who access such information will respect your privacy or keep the information secure. We are not responsible for the privacy or security of information you make public, or for the accuracy, use, or misuse of information you publish or receive from third parties.
Third-party websites and links.
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, it is important that you read their privacy and security policies and other terms. We make no representations and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information on those sites. Information you provide in public or semi-public locations, including information you share on third-party social networks, may also be visible to other users of the Services and/or users of those third-party platforms, without restriction as to its use by us or a third party. The inclusion of such links on our Site does not in itself imply endorsement of the content on such platforms or of their owners or operators, except as expressly provided in the Services.
Children's data
The Services are not intended for use by children and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request that it be removed.
As of the effective date of this Privacy Policy, we do not actually know that we 'share' or 'sell' personal information of individuals under 16 years old (as those terms are defined under applicable law).
Security and retention of your data
Please note that no security measure is perfect or impenetrable and we cannot guarantee 'perfect security'. Also, information you transmit to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to comply with other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. These rights are not absolute and may only apply in certain circumstances, and in some cases we may decline your request to the extent permitted by law.
- Right of access/know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
- Right to deletion: You may have the right to request that we delete the personal information we hold about you.
- Right of correction: You may have the right to request that we correct inaccurate personal information we hold about you.
- Right to portability: Under certain circumstances and subject to certain exceptions, you may have the right to receive a copy of the personal information we hold about you and to request that we transmit it to a third party.
- Right to opt out of sale, sharing, or targeted advertising: You may have the right to request that we not 'sell' or 'share' your personal information, or to opt out of the processing of your personal information for purposes considered 'targeted advertising' under applicable privacy law. Please note that if you visit our Site while the Global Privacy Control opt-out preference signal is enabled, we will, depending on where you are located, automatically treat this as a request to opt out of 'selling' or 'sharing' information for the device and browser you use to access the Site.
- Restriction of processing: You may have the right to request that we stop or restrict the processing of personal information.
- Withdrawal of consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do so by responding directly to our denial.
- Managing communication preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option included in the emails we send you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.
You can exercise any of these rights where indicated on our Site or by contacting us using the contact information below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account details, before we provide a substantive response to the request. In accordance with applicable law, you may designate an authorized agent to submit requests to exercise your rights on your behalf. Before we accept such a request from an authorized agent, we require the agent to provide proof of this authorization to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, you can contact us using the contact information below. If you are not satisfied with our response to your complaint, depending on where you live, you have the right to appeal our decision by contacting us using the contact information below, or to lodge a complaint with your local data protection authority . For the EEA you can find here a list of the relevant supervisory authorities for data protection.
International users
Please note that we may transfer, store, and process your personal information outside the country where you live. Your personal information is also processed by staff and external service providers and partners in those countries.
When we transfer your personal information outside of Europe, we rely on recognized transfer mechanisms such as the European Commission's model contract clauses, or equivalent contracts issued by the relevant competent authority of the United Kingdom, where applicable, unless the data is transferred to a country that has been found to provide an adequate level of protection.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, call us or email us at carpeice24@gmail.com or contact us at Marconilaan 35, Eindhoven, 5612 HN, NL.
For the purposes of applicable data protection laws and unless otherwise expressly stated, we are the data controller of your personal information.