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The most frequently asked questions
Product
We use materials that are sustainable and of high quality, so you can enjoy your product for a long time. Since each item contains different materials, we recommend always checking the product description for specific information.
Our jewelry contains only stunning moissanite stones and high-quality flawless CZ, known for their exceptional clarity and durability. These stones are visually almost indistinguishable from real diamonds but offer an affordable and ethical alternative. Combined with our craftsmanship, we ensure that each piece of jewelry is not only beautiful but also of top quality.
- Make sure to always store your jewelry properly, preferably separately from other pieces to prevent scratches.
- Keep them in a cloth pouch or a lined jewelry box when you're not wearing them.
- Keep them dry, as moisture can be harmful.
- Avoid contact with chemicals like perfume, lotion, and chlorine (think pools and hot tubs) by putting on your jewelry only after applying these products.
- Keep your gold and gold-plated jewelry looking beautiful by gently polishing them occasionally with a soft cloth.
Our lifetime warranty means that your product will be repaired or replaced free of charge for its entire lifespan if there are manufacturing defects. This only applies to normal use and according to the care instructions. Keep your proof of purchase safe so we can assist you quickly if something goes wrong.
Orders
Netherlands:
€4.95
1-4 Working days.
Belgium:
€4.95
2-4 Working days
Germany:
€4.95
2-4 Working days
Europe:
€4.95
2-7 Working days
Free shipping on orders over €50
Track & Trace
All shipments are traceable. You will receive your tracking information by email. You can use this to follow your order at any time.
Think something went wrong? Then send an email to carpeice24@gmail.com so we can assist you further.
We're sorry to hear that your order didn't arrive on time. Please send an email to carpeice24@gmail.com with your order details, so we can investigate and resolve this for you as soon as possible!
Exchange / Return
Send us an email at carpeice24@gmail.com with your order details and the reason for the exchange.
Return the product to us. Once we receive it, we will send you the desired other product for free!
Exchanges can be made within 14 days and not with all products! Check out our return policy Refund Policy
Send an email to carpeice24@gmail.com with your order details and the reason for the return.
Make sure the product is unworn and in its original condition, and send it back to us.
Once we have received and inspected the product, you will be refunded the purchase amount.
For current information, please see our Refund Policy.
