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The most frequently asked questions
Products
We use durable, high-quality materials so you can enjoy your product for years to come. Because each item contains different materials, we recommend always checking the product description for specific information.
Our jewelry features only stunning moissanite stones and high-quality, flawless CZ, known for their exceptional clarity and durability. These stones are visually almost indistinguishable from real diamonds, yet offer an affordable and ethical alternative. Combined with our craftsmanship, we ensure that every piece is not only beautiful but also of the highest quality.
- Always make sure you store your jewelry properly, preferably separately from other items to prevent scratches.
- Store them in a dust bag or lined jewelry box when not wearing.
- Keep them dry as moisture can be harmful
- Avoid contact with chemicals like perfume, lotion, and chlorine (think swimming pools and hot tubs) by only putting on your jewelry after applying these products.
- Keep your gold and gold-plated jewelry beautiful by gently polishing it occasionally with a soft cloth.
Our lifetime warranty means your product will be repaired or replaced free of charge for its entire lifespan if it has any manufacturing defects. This only applies to normal use and in accordance with the care instructions. Please keep your proof of purchase so we can help you quickly if anything goes wrong.
Orders
Netherlands:
€4.95
1-4 Working days.
Belgium:
€4.95
2-4 Working days
Germany:
€4.95
2-4 Working days
Europe:
€4.95
2-7 Working days
Free shipping on orders over €50
Track & Trace
All shipments are traceable. You will receive your tracking information by email. You can use this to follow your order at any time.
Do you think something went wrong? Then send an email to carpeice24@gmail.com so we can assist you further.
We are sorry to hear that your order did not arrive on time. Please send an email to carpeice24@gmail.com with your order details, so we can investigate and resolve this for you as soon as possible!
Exchange / Return
Please send us an email to carpeice24@gmail.com with your order details and the reason for the exchange.
Send the product back to us. Once we receive it, we'll send you the replacement product you want, free of charge!
Exchanges are possible within 14 days, and not with all products! View our return policy . Refund policy.
Please send an email to carpeice24@gmail.com with your order details and the reason for the return.
Make sure the product is unworn and in its original condition and return it to us.
Once we have received and checked the product, we will refund your purchase price.
For current information, please see our Refund Policy .