Frequently Asked Questions
At Carpe Ice we receive daily questions about the quality, delivery time and durability of our jewelry. Our collections are made from premium materials such as 925 sterling silver, stainless steel and 18K gold-plated finishes, designed to retain their shine for a long time. The most frequently asked questions are about jewelry tarnishing, but thanks to our high-quality plating and finishing they stand up to everyday wear. We also offer fast shipping, secure payment and clear return options, so you can choose your perfect Carpe Ice piece with confidence.
Products
We use materials that are sustainable and of high quality so you can enjoy your product for a long time. Because each item contains different materials, we recommend you always check the product description for specific information.
Our jewelry contains only brilliant moissanite stones and high-quality flawless CZ, which are known for their exceptional clarity and durability. These stones are visually almost indistinguishable from real diamonds, yet offer an affordable and ethical alternative. Combined with our craftsmanship, we ensure that each piece of jewelry is not only beautiful but also of top quality.
- Always store your jewelry properly, preferably separate from other pieces to prevent scratches.
- Keep them in a fabric pouch or a lined jewelry box when you're not wearing them.
- Keep them dry, as moisture can be damaging
- Avoid contact with chemicals like perfume, lotion and chlorine (think pools and hot tubs) by putting your jewelry on only after you’ve applied these products.
- Keep your gold and gold-plated jewelry looking nice by gently polishing them occasionally with a soft cloth.
Our lifetime guarantee means your product will be repaired or replaced free of charge for its entire lifetime if there are manufacturing defects. This only applies with normal use and according to the care instructions. Keep your proof of purchase safe so we can help you quickly if something goes wrong.
Orders
Shipping Costs
Netherlands:
€4.95
1-4 business days.
Belgium:
€5.95
2-4 business days
Germany:
€5.95
2-4 business days
Europe:
€6.95
2-7 business days
Free shipping on orders from €50
Track & Trace
All shipments are traceable. You will receive your tracking information by e-mail. You can use this to track your order at any time
Think something went wrong? Then send an e-mail to info@carpeice.com so we can help you further.
We're sorry to hear your order hasn't arrived on time. Please send an email to info@carpeice.com with your order details, so we can investigate and resolve this for you as quickly as possible!
Exchanges / Returns
Send us an email at info@carpeice.com with your order details and the reason for the exchange.
Ship the product back to us. Once we receive it, we'll send you the desired replacement product free of charge!
Exchanges are possible within 14 days and not for all products! See our return policy Refund Policy
Send an email to info@carpeice.com with your order details and the reason for the return.
Make sure the product is unworn and in its original condition, and send it back to us.
Once we have received and inspected the item, your purchase amount will be refunded.
For up-to-date information, see our Refund Policy.