Shipping
Shipping policy
Below you can read how we process your order, what shipping costs and how long delivery takes. Want to return or exchange something? That is covered in our refund policy.
Processing your order
Orders placed before 5:00 PM on a business day are shipped the same business day. Orders placed after that, at the weekend or on a public holiday go out the next business day. During busy periods, for example around the holidays or during a promotion, processing can take up to 2 business days.
Personalized items, such as jewelry with an engraving, are made especially for you. These have a longer processing time, which is stated on the product page.
Delivery times
The times below start from the moment your parcel has been shipped, so they come on top of the processing time above.
| Destination | Delivery after shipping |
|---|---|
| Netherlands | 1–3 business days |
| Belgium and Germany | 2–4 business days |
| United Kingdom, Spain, Sweden and Switzerland | 2–5 business days |
| Other EU countries | 3–7 business days |
These are the carrier's estimates. Delays caused by the carrier, customs, the weather or an incorrect address are outside our control.
Shipping costs
Shipping costs are calculated at checkout and shown before you pay. They depend on the delivery country and the shipping method you choose.
- Free standard shipping from €85 in the Netherlands, Belgium, Germany, France, Italy, Spain, Austria, Finland and the other EU countries we deliver to.
- Outside the eurozone the same threshold applies in local currency: from £85 in the United Kingdom, CHF 85 in Switzerland, $85 in the United States, 850 SEK in Sweden and 200 PLN in Poland.
- Below the threshold, shipping costs are shown at checkout before you pay.
Track & trace
As soon as your parcel has been shipped, you will receive a confirmation email with a track & trace code. It can take up to 24 hours before the carrier shows the first scan. You can also follow your order on our tracking page.
Address and undelivered parcels
Please check your delivery address before you check out. If something is not right, contact us as soon as possible at info@carpeice.com. As long as the parcel has not been shipped, we can usually still change the address. If a parcel comes back to us because of an incorrect or incomplete address, we will contact you about reshipping or refunding it.
Is your parcel registered as delivered but you have not received it? Please check with your neighbours and in your letterbox first, then contact us so we can open an investigation with the carrier.
Damaged or missing items
Please check your order on receipt. If something is damaged or missing, contact us as soon as possible at info@carpeice.com, preferably with photos, and we will sort it out for you. Your statutory rights remain fully applicable.
Import duties and VAT outside the EU
For deliveries outside the European Union — for example the United Kingdom, Switzerland and the United States — import duties, local VAT and customs clearance fees of the destination country may apply. If these have not already been calculated at checkout, the carrier will charge them on delivery and they are payable by the recipient.
Questions
Still stuck? Email us at info@carpeice.com and we will be happy to help.